Let’s open a conversation.


This blog focuses on reflections from my work in academia, the discipline of service design and on my passion for social innovation.

All my career, I have deliberately and consistently worked across the public, private and third sectors and in areas from health, transport and social care to smart homes, finance and retail.

To see a portfolio of the full breadth of my work, please get in touch. To see a more detailed career description than my summary biography below, click here.



Steve Lee is a service designer, innovation consultant and university tutor based in London, with 15 years of experience across Europe, and North and South America.

Steve works across the public, private and third sectors, helping organisations to understand and enrich people’s lives, humanise systems and services, elevate experiences and empower people.

He has worked with organisations ranging from the BBC and NHS, Nesta, UnitedHealth, Fedex, IKEA and also teaches postgraduate service design, social enterprise and innovation at the Royal College of Art and University of London.

Steve runs a company and blog at steveleedesign.net, loves volunteering with GoodGym.org and feels odd writing about himself in the third person.