Steve Lee is a service designer, researcher, innovation consultant and university tutor based in London, with 15 years of experience working in Europe, North and South America, plus multiple global programs.

Steve works across the public, private and third sectors, helping organisations to understand and enrich people’s lives, humanise systems and services, elevate experiences and empower people.

He has worked with organisations including UNDP, BBC, NHS, Nesta, UnitedHealth, Fedex, IKEA, UK Design Council, Engine, Ziba and also teaches postgraduate service design, social enterprise and innovation methodology at the University of London.

Steve directs a company and blog at, loves volunteering with and feels odd writing about himself in the third person.


Download my resumé here. Get in touch at for a selection of projects curated to reflect how I may support your vision, project and team.

Let’s open a conversation.

This blog focuses on reflections from my work in academia, the discipline of service design and my passion for social innovation.

To see a portfolio of the full breadth of my industry work, or more detail about my career history, please get in touch.