Steve Lee is a service designer, innovation consultant and university tutor based in London, with 15 years of experience across Europe, North and South America, plus multiple global programs.

Steve works across the public, private and third sectors, helping organisations to understand and enrich people’s lives, humanise systems and services, elevate experiences and empower people.

He has worked with organisations ranging from UNDP, the BBC and NHS, Nesta, UnitedHealth, Fedex, IKEA, UK Design Council, Engine, Ziba and also teaches postgraduate service design, social enterprise and innovation at the University of London.

Steve directs a company and blog at, loves volunteering with and feels odd writing about himself in the third person.

Let’s open a conversation.

This blog focuses on reflections from my work in academia, the discipline of service design and my passion for social innovation.

To see a portfolio of the full breadth of my industry work, please get in touch. To see a more detailed career description than my summary above, click here.