Steve Lee is a service designer, researcher, innovation consultant and university tutor based in London, with 15 years of experience working in Europe, North and South America, including multiple global programs.

Steve works across the public, private and third sectors, helping organisations to understand and enrich people’s lives, humanise systems and services, elevate experiences and empower people.

He has worked with organisations including UNDP, BBC, NHS, Nesta, Oxford University, Innovate UK, UnitedHealth, Fedex, IKEA, UK Design Council, Engine and Ziba USA. He also teaches postgraduate service design, social enterprise and innovation methodology at the University of London.

Steve directs a company and blog at, loves volunteering with and feels odd writing about himself in the third person.


This blog focuses on the discipline of service design and my passion for social innovation. It reflects on my studio practice in the public, private and third sectors, and my work in academia. My resumé can be downloaded here. Get in touch at for example projects, and to discuss your vision, project and organisation’s needs.