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Technology Moves Too Fast to Care About

March 22, 2013January 29, 2019

Launching Service Design Drinks Portland!

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Designing Services in a Changing NHS

October 14, 2010November 25, 2020

Touchpoint Magazine Article: How Human is Your Organisation?

November 8, 2009May 28, 2019

Share to Grow: Service Design Tools

July 13, 2009December 17, 2018

Zen and the art of urban cycle service design

February 24, 2009December 17, 2018

Ethnography 101

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Just Coping

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The Big Red Book

November 20, 2008December 17, 2018

Engine at NHS / NESTA Innovation Live!

October 12, 2008December 3, 2019

Speaking on the Future of Flight Experiences at the Science Museum