user-centred design
Technology Moves Too Fast to Care About
Designing Services in a Changing NHS
Touchpoint Magazine Article: How Human is Your Organisation?
Prospect.eu Article: How Social Media Has Forced Brand Transparency
Share to Grow: Service Design Tools
Department of Health Expo at Excel Centre, London
Ethnography 101
Creativity in Crime
Just Coping
Engine at NHS / NESTA Innovation Live!
